BILAL ZIAD ALASAAD
Customer Service Team Leader
Profile summary
Finding a challenging career where I can best express myself as a self-motivated, responsible, organized team leader and an energetic person. I am a quick learner and can adapt the working environment; I am also very keen on helping others and managing a team to achieve the organization’s goals and strategies.
Career highlights
Team management:
Coached and Trained New Agents: Provided coaching and training to new agents and monitored their performance to achieve excellent outcomes.
Contributed to System Development: Contributed with IT in the system and Salik website development.
Key skills
Professional experience
Fleet accounts management ( Ministries , Government entities & bigCompanies ) Providing excellent customer service to the customers to answer their inquiries. Handling the customers’ complaints and resolving it. Assisting the customers to use smart services. Sending daily, weekly, monthly reports to the managements with customers` inquires and issues. Analyze customers inquires and problems to recommend changes, which would result in the reduction of problems. Monitoring center KPI’s (Key Performance Indicator) waiting time, serving time and transactions. Handling fleet responsibilities overall development of a franchise type. Collecting documents to courier administration daily (sending, receiving & distribution). Coordinator Work experience Good Key duties and responsibilities. Coaching and training new agents and monitor their performance in order to get excellent outcome from the new joiners. Handling and analyzing the team daily reports Contribute with IT with the system & Salik website development.